Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of trashugar.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T****t –
I got this for my wife and niece for curling their hair while traveling and it does not disappoint. It is a slight learning curve but once you figure out how to use it, it is great. We did have to watch some video tutorials to figure it out.
Basically, you set the temperature to your desired temperature on the handle (there are three settings). Wait a few minutes for it to warm up and then you’re good to go. You grab a strand of hair, the smaller the strand the better it curls in my opinion, and put the hair in the curler at the top of your hair strand closest to the scalp. You hold in the main button and it will pull your strand of hair in, wrapping it around the barrel on the inside. It will then start beeping to countdown the time that you also set on the handle. My wife has thick hair so I did it on the hottest setting and the longest timer setting. If you do it once it will give a beach like wave. If you push the button again without removing your hair and let the cycle repeat itself, it will do a nice tight curl. When you are done you just pull down on the curler and your hair comes right out. It does take a little longer than using a regular curling iron, but it has the benefit that it is cordless and can be used in the car or where there is no electricity available, and it is really hard to burn yourself because the outside stays cool and only the inside heats up so I feel safer using this on my nieces hair incase she moves. It also is rechargeable and comes with a usb cord. It lasts about an hour per charge and takes about 25 minutes to do my wifes long hair, but it depends on your hair length and the settings that you chose.