Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of trashugar.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A******a –
I have fine thin wavy medium length hair. I’m not the savviest when it comes to complicated devices, and this really shouldn’t be one of them. But, when I’m looking in the mirror, trying to figure out how to get my unwieldy hair into the opening of this curler correctly, I just get lost. Plus, some of my hair is just not the length that this device is best suited for.
I was able to get a few strands in the curler, and they came out with some cute spiral curls. I wish I had been able to get closer to my scalp, but that was impossible. When you change sides, you have to flip the curler upside down for the curls to go in the opposite direction. If your hair is a bit wild, and you are not great at doing precision tasks in the mirror that you have to do backward, you may the same problems with this curler as I did.
I think this is meant for someone with straight hair, that is at least 10 to 12 inches long. If you have thick hair, it is going to take a bit of time to do your entire head, if that is your goal. You can only take very small sections of hair at a time.
My best suggestion for the use of this curler would be for doing someone else’s hair, a little girl’s maybe. One where you can’t get turned around, you have full control and are less likely for a tangling accident to occur. I will say that it does curl my hair. I just cannot seem to work with it and it is not meant for my type of hair, or brain. It’s way too much trouble and aggravation for far too little, if any, payoff. 4 stars ✨ If you are going to be using this on someone else, or the right hair type, I think it would work ok.